Frequently Asked Questions

What is The Ziryab?

The Ziryab is a luxurious perfume brand based in the UAE. We offer a curated collection of high-end fragrances inspired by the rich cultural heritage of the region. Our products are crafted with premium ingredients to deliver exceptional quality and sophistication.

How can I place an order on your website?

To place an order, browse our website, select the products you want to buy, and add them to your cart. When ready, go to checkout, enter your shipping information, choose your payment method, and complete your purchase. Once your order is placed, you will receive an order confirmation email.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), debit cards, and secure online payment methods. Payment details are processed through a secure gateway to ensure the protection of your information.

Can I modify or cancel my order after it has been placed?

You can modify or cancel your order within 24 hours of placing it. Please get in touch with our customer service team at info@theziryab.com or via WhatsApp as soon as possible to make any changes. Once this 24-hour period has passed, we cannot accommodate order modifications or cancellations as the orders may already be processed.

How can I track my order?

After your order is dispatched, you will receive an email with tracking information. You can track your shipment using the link provided in the email or by logging into your account on our website and checking your order history.

What are your shipping options and delivery times?

We offer standard and express shipping within the UAE. Delivery times vary based on the chosen shipping method and your location.

Standard Shipping: Next Day Delivery if orders are placed before 12PM.
Express Shipping: 1-2 business days

Shipping costs will be calculated at checkout based on your location and selected shipping method.

Do you offer international shipping?

Currently, we only offer shipping within the UAE. We do not provide international shipping at this time.

What should I do if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact our customer service team immediately at info@theziryab.com or WhatsApp, providing your order number and photos of the damaged or incorrect item. We will arrange for a replacement or refund as appropriate.

What is your return policy?

Returns are accepted within 14 days of receiving your order. Products must be unused, in their original packaging, and accompanied by the original receipt. To start a return, please contact our customer service team. Refunds will be issued using the original payment method, excluding shipping charges.

How can I exchange a product?

Currently, we do not offer exchanges. If you would like a different product, please return the original item and place a new order through our website.

How do I use a discount code?

Enter your discount code at checkout in the designated field. The discount will be applied to your order total before payment. Only one discount code can be used per order, and specific exclusions may apply.

Are your products authentic and original?

Yes, all products sold on our website are authentic and are directly sourced from the brand. We guarantee the originality and quality of our fragrances.

Do you offer gift cards?

At the moment, we do not have gift cards available.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact our customer service team immediately at info@theziryab.com or WhatsApp. If your order has not yet been processed or dispatched, we will do our best to accommodate the change.

How can I contact customer service?

You can contact our customer service team via email at info@theziryab.com or by using our website's contact form. For urgent inquiries, please call +971523137282.

Do you offer same-day delivery?

Same-day delivery is currently unavailable. Next-day delivery is available if the order is placed by 12 PM.

How do I subscribe to your newsletter?

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What should I do if I forget my account password?

If you forget your password, please click the “Forgot Password” link on the login page. Follow the instructions to reset your password using your registered email address.

Is my personal information safe on your website?

Yes, we prioritize your privacy and security. Our website uses SSL encryption to protect your personal and payment information. For more details, please refer to our Privacy Policy.

Do you offer product samples?

We currently do not provide product samples. However, we offer detailed descriptions and high-quality images of our products to assist you in making informed purchasing decisions.