1. Return Eligibility

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we accept returns within 14 days of receipt. To be eligible for a return, the product must be:

• Unused and in its original packaging.
• Accompanied by the original receipt or proof of purchase.
  

2. How to Initiate a Return

To start a return, please get in touch with our customer service team at infro@theziryab.com or message us on WhatsApp with your order number and a brief description of the issue. Our team will then give you instructions on how to return the item. Please securely package the product to prevent any damage during return shipping.

3. Return Shipping Costs

The customer is responsible for the return shipping costs, except in cases where the received item is damaged or incorrect. In such situations, we will cover the return shipping costs and make arrangements for a replacement or refund. For all other returns, please utilize a reputable shipping service. Please note that if the returned item is lost in transit, we cannot guarantee its receipt.

4. Refund Processing

After receiving your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 7-10 business days and issued using the original payment method used for the purchase. Please note that shipping charges are non-refundable.

5. Exchanges

We do not currently facilitate exchanges. If you want to buy a different product, please return the original and make a new purchase through our website. This process helps us ensure you receive the correct product quickly.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@theziryab.com. Provide your order number and include photos of the damaged or incorrect product. We will then arrange a replacement or a full refund according to your preference.

7. Contact Us

• For any questions or concerns regarding shipping or returns, please contact our customer service team:
• Email: info@theziryab.com
• Phone & WhatsApp: +971523137282
• Address: Dubai, U.A.E

8. Changes to Policy:

We reserve the right to update or modify our shipping and returns policy anytime. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.